Return policy
Thank you for visiting our online store! If you are not completely satisfied with your purchase, you can apply for a return or exchange within 14 days in accordance with EU consumer protection law. The following is our return policy:
1. Return and exchange conditions
You can request a return or exchange within 14 days of receiving the item.
Items must be unused and in brand new condition with all original packaging, labels and complimentary accessories.
If you wish to exchange the product, please make sure that the size, color and style of the product meet your needs.
2. How to apply for a refund
Please submit a return request via our customer service email address before returning the product.
provide your order number, product information and reason for return. We will provide you with a return address and instructions.
Returned goods must be delivered within 14 days at buyer's expense.
Step 3: Refund
Once returned and inspected, we will refund your refund to the original payment method you used within 14 working days.
In case of any quality defect or misdelivery, we will bear the cost of return.
4. Exchange goods
If you wish to exchange the item (e.g. change size or colour), we recommend that you return it and place a new order. Please contact customer service and we will help you.
5. Non-exchangeable goods
The following items are non-refundable:
Custom or personalized goods.
1. Return and exchange conditions
You can request a return or exchange within 14 days of receiving the item.
Items must be unused and in brand new condition with all original packaging, labels and complimentary accessories.
If you wish to exchange the product, please make sure that the size, color and style of the product meet your needs.
2. How to apply for a refund
Please submit a return request via our customer service email address before returning the product.
provide your order number, product information and reason for return. We will provide you with a return address and instructions.
Returned goods must be delivered within 14 days at buyer's expense.
Step 3: Refund
Once returned and inspected, we will refund your refund to the original payment method you used within 14 working days.
In case of any quality defect or misdelivery, we will bear the cost of return.
4. Exchange goods
If you wish to exchange the item (e.g. change size or colour), we recommend that you return it and place a new order. Please contact customer service and we will help you.
5. Non-exchangeable goods
The following items are non-refundable:
Custom or personalized goods.